A few days ago, I had a customer call me who said “Why did you install a salt-based water softener in my house? There is a technician here from A Plumbing Company who says that’s the old-fashioned way and that I should soften it the new way with ‘Easy Water.’”
I don’t respond well to situations like that (where the guy who said it is obviously an ignoramus or a liar), so I simply said “Well, whoever said that is an ignoramus or a liar.” I’m not very good at being politically correct – I just call it the way I see it. No reason to “sugar-coat” the truth.
Easy Water doesn’t soften water – far from it. Easy Water uses Radio Frequency (RF) to prevent scale (that’s what they write, but if you talk to some people who sell it, they might convince you it will prevent or cure cancer). It works to some degree, sometimes (in every lie there is an element of truth).
However, when a service technician from a company is in a customer’s home (a position of trust) and says “you still use THAT to soften?” when the fact of the matter is that Easy Water does not soften water, well that is totally dishonest.
3 responses so far ↓
1 tom // Nov 24, 2009 at 5:44 pm
I WORKED (past tense) for this company, and still to this day dont know how the system works. I just know what they told us to believe it does descale only and that is how I sold it – as a descaler, period!
2 Lisa // Feb 2, 2010 at 3:33 pm
I have a friend that just got let go by this company because she wasn’t selling in a style to make people buy more. She was telling them the truth in what they could expect in changing from a salt softner to this system. I guess they do have something to hide with their system. They don’t even let their employees even see the inside of their systems.
3 mark // Feb 4, 2010 at 8:48 am
Lisa,
I would be interested in knowing more about this. We hear a ton of bad things about Easy Water and a year or two ago, someone in their employee pretended to be a customer and posted on this blog what a great product Easy Water was. I have heard that they do the same on other blogs. If they are using deceptive practices, they need to be stopped.
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